Ping: Ping shows how long it takes for messages from your thermostat to travel to Nest servers and back.Note: If you get “Client not connected ” on this menu, you should check for sources of interference below.
If the ping isn’t available, you can check the Nest weave connection instead. Check for 2 numbers: ping speed and signal strength. On your thermostat, press the ring to open the Quick View menu select Settings Technical Info Network. If so, you can check the Nest weave connection instead for information about your thermostat’s connection.
#IT APPEARS YOU HAVE MADE A POWER OF TEN ERROR. SOFTWARE#
Note: Depending on your thermostat’s software version, the ping may not be visible. Nest Thermostat E or Nest Learning Thermostat The connection status (Connected or Disconnected) and the signal strength should appear. On your thermostat, go to Settings Network. Check thermostat connection strength Nest Thermostat Interference is typically intermittent, so your thermostat can disconnect and reconnect to Wi-Fi repeatedly if this is the root cause. If the battery has recently drained past 3.6 volts, it won’t reconnect until it’s reached 3.8 volts.Ĭheck the Wi-Fi signal strength and ping speed of your Nest thermostat to help determine if interference is what prevents your thermostat from connecting.Check the Troubleshoot when your thermostat won’t turn on article for more help. If it’s below 3.6V, there might be a power issue that causes your thermostat to disconnect.If it’s 3.8V or higher, your thermostat is not disconnected because of a low battery.To check the battery level, on your thermostat, open the Quick View menu select Settings Technical Info Power. Note: If low battery is a recurring issue or if you think there may be an issue with wiring, check the Troubleshoot when your thermostat won’t turn on article for more help. Then, check if your thermostat reconnects. If the status says “Very low,” replace the batteries with new ones. The icon changes depending on charge level. To check the battery level, on your thermostat, open the Menu view select Settings Battery. The Nest Thermostat lets you know when the battery level is getting low, but you can manually check it any time. If your thermostat repeatedly loses battery charge, it may require a C wire or the Nest Power Connector. It does this to conserve power, so it can continue to control your system. If your thermostat’s battery level is low, it will disconnect from Wi-Fi.
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